FAQ

Frequently asked questions

Explore our comprehensive FAQs to find detailed answers and solutions tailored for artists and fans.

General

Are accounts free on vyb?

Accounts are free for both fans and artists.

What is the difference between Following and Subscribing to an artist?

If you Follow an artist, you will get notified of new events, merch etc. If you Subscribe, you will get access to exclusive content and merch.

How do I get notified when my favorite artists release something new?

If you follow or subscribe to an artist, then you will get notified whenever that artist releases something new.

Do I need to follow or subscribe to an artist to buy merch or a ticket to an online event?

No, the artist can set certain merch and event tickets to be available to everyone. Some merch and events will only be available to subscribers however.

Why do you ask for my city when I sign up?

We want to help artists plan future tours, to do that we need to know where their fans live.

Do you sell my data to any third party?

No, we do not sell your personal data anywhere.

I bought a ticket to an event, do I need to watch it live or can I watch it afterwards?

If the artist allowed recording of the event, then that event will show up in your library and you can re-watch as often as you’d like.

Can I still buy access to an event if it has already happened?

If the artist allows unlimited tickets and allowed recording of the event, you can still purchase that event and it will be available in your library.

For Artists

What is the split between artists and vyb?

After credit card processing fees, Artists receive 80% of all streaming event tickets, subscriptions and tips. Artists receive 90% of all merch sales.

What control do I have over online events?

You can set the ticket price, the discount for subscribers, the number of tickets available, if it is available to Subscribers, Followers or anyone, if the event will be recorded and can be purchased afterwards, if there is exclusive merch for ticket holders.

How does the merch work?

After your store is setup and online, you simply design your merch and publish to your store. Then we take care of the rest - we print the merch and ship it worldwide from one of our partner sites around the globe.

How do I get paid from vyb?

Simply go to your Artist dashboard and connect your bank account or other payment method and you can transfer from your vyb wallet to your own account.

I have an existing email list, how do I easily invite them to vyb?

You can upload your existing fan base under Contacts Management in your artist Dashboard. After uploading your list you can send all the contacts an email to invite them to vyb.

Does vyb support multi-camera setups?

Yes, we recommend that you use external switching hardware or OBS software solutions. For more info, go to the streaming setup guide.

Can I use backing tracks in my performance?

Yes, you can pipe audio from your favorite DAW directly to vyb through third party software like VB-cable.

Have any other questions?

Feel free to email us with your inquiry or statement at:

help@vyb.co